Rally - Frustration

Grrrrrr! … For those of you have been frustrated in trying to order a copy of the book “The Scottish Rally Championship 1980-1989”, you know the old saying – If at first you don’t succeed, try, try and try again!

Over last weekend a total of five potential customers expressed frustration at being unable to place an order but I have been assured by the ‘ChatBot’ at Square who manage the website that the matter has now been resolved. 

Following that, I have been informed by one of the five customers that he managed to place an order on Monday and this was posted out yesterday but in the meantime I have been having a wonderful time (Yeah, right) trying to resolve this issue without actually speaking to and conversing with an actual human being. Such is the way of on-line life these days.

And here was I thinking that pre-ChatBots, Call Centres were originally the invention of the unscrupulous to be inflicted on the innocents. Maybe they weren’t that bad after all. On the other hand maybe not, have you ever noticed that if you want to buy something on line you get a smooth talking efficient sales person eager to serve and advise, but if you have a complaint you are shunted off to some remote switchboard which is staffed by folk whose accents are thicker than axle grease and who don’t understand English - wot like we speke ‘ere! The bigger the firm the worse they manage their complaints processes.

So maybe the ChatBot isn’t such a bad idea after all – we’ll see.

https://fife-motor-sports-agency.square.site/